The Pendry Chicago Review

The Pendry Chicago Review
The Pendry Chicago Review

My girlfriends and I recently took a girls’ trip to Chicago for a night to try Aire Bath Spa.  Chicago is only a quick drive from Milwaukee, so we travel to the city often and have been to several hotels. One of my favorites is the Langham, but I’m also a huge fan of the Nobu Hotel (blog post here).

When booking hotels, I first and foremost, check my credit cards for added benefits and discounts. Cards like the American Express Platinum and the Chase Sapphire Reserve (blog post here) offer cardholders perks when booking through their premium hotel option, including early check-in, late check-out, breakfast and hotel credits, and upgrades. The Pendry was one of the hotels listed as a premium option with many benefits through the Chase Sapphire portal. The hotel looked modern, had a great location, and was cost-effective compared to some of the other luxury hotels in the area, so we went ahead and booked it! Keep reading below on my Pendry Chicago Review.

Location

The Pendry is centrally situated off Michigan Ave, in the heart of the Chicago loop and amidst all of the hustle and bustle of Chicago. The property is within walking distance of most of the shops (Magnificent Mile), as well as many restaurants and bars. We decided to take the Amtrak train into the city, so we didn’t have to deal with parking, but the hotel offers valet for $76 per day. There are also several parking garages near the hotel accessible via the Spot Hero App. 

 

Hotel

Opening its doors in May of 2021, the Pendry Chicago is a modern interpretation of the Carbide & Carbon Building from the 1920s. The 24-floor property boasts 364 rooms and suites, featuring amenities such as a high-tech fitness room–one of the most tech-savvy I’ve seen, a Billiard Gallery, event space, and dining options. 

The lobby of the Pendry Chicago initially appears small but expands throughout the first floor. The beautiful art deco lobby exudes a sexy vibe its black and white tiles and dark mood lighting. The lobby and bar area were bustling day and night. Adjacent to the lobby was the Billiard Gallery, which houses a billiard table and rotating artworks on display. 

Although early check-in was one of our perks when we booked through the Chase Sapphire portal, it was not available. The hotel seemed super busy! We were unable to check in at the standard 3 p.m. time, leading to a rather disappointing overall check-in experience. Essentially, we were given room cards with minimal information on the hotel and perks.

The Pendry Chicago Review

Room

We booked a small king suite and received an upgrade to a room with a supposedly better view, although I wouldn’t willingly pay extra for what we ended up getting; it was a nice gesture. Aside from the view, the room itself was stunning–immaculate and seemingly brand new. It surpassed the typical luxury hotel experience where you might still notice signs of use. The room was quite spacious and comfortably accommodated three adults with the king bed and pull-out sofa. The bathroom was a flawless white marble, featuring an oversized tile shower. It would have perfectly fit a double sink, but alas, the hotel only put in a single sink. The bed was super comfortable, plush, and warm making for a fantastic stay, especially on a late fall visit to Chicago.

The Pendry Chicago Review
The Pendry Chicago Review

 

Amenities

As I mentioned above, we booked this hotel for a few reasons, but one of them was for the perks we received for booking through the Chase Sapphire travel portal. Here are the perks that were listed when we booked:

Daily breakfast for 2 ($60 credit)

$100 Property credit

Welcome Gift

Wi-fi

Room upgrade

Early Check-in/Late Check-out (subject to availability)

Since we had a $60 breakfast credit, we ended up ordering room service for breakfast. Three breakfast plates, three coffees, and an order of fruit later, our order total came out to $140 dollars…AFTER the $60 credit was applied. This seems like quite a steep cost for food that was only mediocre at best. We had hoped that the hotel would roll the $100 property credit with the $60 breakfast credit, but it turns out you cannot combine two offers. Consequently, we ended up ordering some salads for lunch later on in the day, but both the salads and the service left much to be desired. 

On a positive note, one of my favorite aspects of the hotel was the fitness center! I was so impressed by the variety of options available. Fellow fitness tech enthusiasts like myself would appreciate the array of amenities, including three Pelotons (two operational), a Tonal machine, several ellipticals, treadmills, weights, as well as electronic massagers, perfect for post-recovery.  

The Pendry Chicago Review

The Pendry Chicago Review

One of the final amenities we uncovered during our hotel check-out was the complimentary Cadillac service. This exclusive service provides guests with free luxury Cadillac transportation within the area. As we were finalizing our check-out, the bellman graciously offered us a ride to the train station. To our amazement, we learned that this service was included in our stay! The driver explained that if a car is available, they are happy to drop guests off wherever needed. It would have been wonderful to be informed of this check-in, especially considering we had spent over $100 on Uber rides around the city, but what a fantastic feature!

The Pendry Chicago Review

Overall

Overall the hotel was a solid 4/5. The room was excellent, providing both comfort and quality. However, I deducted a point due to the dining experience, which was not particularly impressive and came with a hefty price tag. Despite this, I would stay at this hotel again, but book dining plans somewhere else!

 

 

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